AURA thanks you for your purchase and understands that you might wish to return or exchange an item.
AURA will accept returns and exchanges within ten days for in-store purchases. Returns and exchanges of phone, online, or in-store orders shipped to a delivery address must be initiated within ten days of verified delivery by contacting AURA by phone or email. All returned and exchanged items must be in their original packaging with tags intact and with the purchase receipt. Sale items, personalized items, and items without the original packaging, tags, and receipt may not be returned or exchanged.
Wedding registry items that are not sale items or personalized may be returned within ten days of purchase or mail delivery as described above, or exchanged at any time. Registry items must be in their original packaging with tags intact and with the purchaser’s purchase or gift receipt.
All returns and exchanges are subject to a $5 restocking fee. AURA will provide refunds of the purchase price and taxes via the payment method used for purchase. AURA can provide store credit in lieu of a refund or exchange at the customer’s request. Shipping charges are not refundable and exchanges by mail will incur an additional shipping charge to deliver the replacement item.